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How Orthofeet uses Gorgias

35 seconds

“99.96% decrease in email first response time, from 24 hours to 35 seconds”

As published on gorgias.com, August 2025. Captured by usedby on Oct 8, 2026.

What happened

Orthofeet replaced a fragmented support stack with Gorgias as a single platform connected to Shopify. It uses AI Agent to automate routine tickets such as order tracking and returns, and Gorgias Voice for phone support with customer and order history in view.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Orthofeet, not ours.

  • 56%“56% of tickets automated, freeing agents to focus on complex, high-value conversations”
  • 13 seconds“92.8% decrease in chat first response times, from 3 minutes to 13 seconds”
  • $300K/month“$300K/month earned by CX over phone”
  • 12%“12% conversion rate on phone calls”

Orthofeet’s CX team set out to hit 30% automation in 30 days. Instead, they nearly doubled that goal, reaching 56% automation in less than two months.

From the page. gorgias.com, captured Oct 8, 2026

When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and we’re still climbing.

Courtney Bajek, Customer Service Lead, Orthofeet. Source, captured Oct 8, 2026

Gorgias has allowed us to focus on providing much better responses to our customers while the business grows, as opposed to just hiring 10 more agents to keep up.

Christine Diliello, Customer Service Manager at Orthofeet, Orthofeet. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 35 secondsCheckedPrinted word for word on the page, near the name of Orthofeet.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Orthofeet.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Orthofeet uses GorgiasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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