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How Suitshop uses Gorgias

As published on gorgias.com, July 2025. Captured by usedby on Oct 8, 2026.

What happened

SuitShop uses Gorgias to unify conversations across its eight showrooms and online channels. Staff send personalized appointment follow-ups with Macros, tags and ticket snoozing, and the AI Agent answers FAQs about returns and local tailoring.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and Suitshop, not ours.

  • 20%“In fact, 20% of all tickets are from showroom customers.”

SuitShop leverages Gorgias features, such as Macros, tags, and ticket snoozing, to make this process more efficient.

From the page. gorgias.com, captured Oct 8, 2026

At SuitShop, we adopted AI for customer service without losing that special human touch. I’m excited to share how you can do it too!

Katy Eriks, Director of Customer Experience, Suitshop. Source, captured Oct 8, 2026

Every time someone comes into our store, we email them a follow-up through Gorgias, especially if they didn't purchase in store.

Katy Eriks, Director of Customer Experience at SuitShop, Suitshop. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Suitshop.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Suitshop uses GorgiasCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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