25%
“25% in time savings by eliminating unnecessary steps.”
As published on kustomer.com. Checked by usedby on Oct 9, 2026.
What happened
Everlane, a sustainable fashion brand, moved its customer experience operations from Zendesk to Kustomer for live chat and email support, using the customer Timeline integrated with its order management system, a Knowledge Base, AI-driven live chat automation, and Tasks for escalated requests and manual workflows.
Summary written by usedby from the source page, in English. The figures are those of Kustomer and Everlane, not ours.
- 4X“Everlane has measured a 4X increase in live service deflection by adding AI to its self-service approach.”
Everlane is also leveraging AI from Kustomer to automate its live chat service and remove the more simplistic and straight forward customer inquiries from requiring live agent support. In fact, Everlane has measured a 4X increase in live service deflection by adding AI to its self-service approach.
Our agents love Kustomer,” Julison shares. “The view of the customer is much more holistic thanks to the Kustomer Timeline.
What the story claims, and what we checked
What we compared with the page.
- The figure: 25%CheckedPrinted word for word on the page, near the name of Everlane.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Everlane.
- Everlane uses KustomerCheckedConfirmed line.
- The result itselfNot checkedWe quote it; we did not measure it.
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