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How F5 uses Coveo

As published on coveo.com. Checked by usedby on Oct 9, 2026.

What happened

F5 uses Coveo AI for search and personalization across seven platforms and use cases, including its corporate website, global support hub, and product engineering content. The goal is to help customers and employees find relevant information with less effort.

Summary written by usedby from the source page, in English. The figures are those of Coveo and F5, not ours.

With Kavell's artificial intelligence supporting our transformation, we've been able to surpass goals we set across the organization. Including visitors finding relevant results, CSAT surveys, content confidence, reduced customer and employee effort, and increased adoption.

From the page. coveo.com

What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.

Laurel Poertner, Senior Director, Digital Services, F5. Source, captured Oct 9, 2026

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of F5.
  • F5 uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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