Skip to main content
usedby
Search tools, companies

How F5 uses Coveo

$150,000+

“$150,000+ saved by deflecting unnecessary support requests”

As published on coveo.com. Checked by usedby on Oct 9, 2026.

What happened

F5 uses Coveo to unify search across its web properties and, since joining Coveo's generative AI design partner program, to deliver generative answers on its customer-facing platforms and internal CRM within its Salesforce ecosystem. The answers help customers self-serve and help support agents handle complex cases.

Summary written by usedby from the source page, in English. The figures are those of Coveo and F5, not ours.

  • 11%“11% increase in self-service resolution, reducing support case volume”

11% increase in self-service resolution, reducing support case volume $150,000+ saved by deflecting unnecessary support requests

From the page. coveo.com

What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.

Laurel Poertner, Senior Director, Digital Services, F5. Source, captured Oct 9, 2026

What the story claims, and what we checked

What we compared with the page.

  • The figure: $150,000+CheckedPrinted word for word on the page, near the name of F5.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of F5.
  • F5 uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo12%increase in registrations for seminars and emailFASKEN uses Coveo. Another customer of Coveo