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How Figma uses Notion

As published on notion.com, March 2020. Checked by usedby on Oct 13, 2026.

What happened

Figma uses Notion as an internal wiki and knowledge base covering company information and policies, and its customer-support team keeps a database of saved replies to common questions. Each team sets up its own top-level page and workflow within a shared workspace.

Summary written by usedby from the source page, in English. The figures are those of Notion and Figma, not ours.

When a customer has a question, the customer-support team searches Notion to find the answer. Saved replies to common questions are catalogued in a Notion database. Answers are tagged by topic and can even link to related answers to provide additional context.

From the page. notion.com

As more people join, they ask more specific questions. If we constantly add to The Figmanual, Notion can easily grow with us. It’s not something we have to rebuild every year

Marie Szuts, Head of People Ops, Figma. Source

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Figma.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Figma uses NotionCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

20 minutes“Enabled researchers to launch surveys and build reporting in 20 minutes instead of days”Figma uses Hex. Another tool at Figma50 hours“50 hours saved per week”Baseten uses Notion. Another customer of Notion1-2 weeks“Shipped sandboxed code execution in 1-2 weeks, roughly 10x faster than building it in-house”ClickUp uses E2B. Same industry: DevTools & Infrastructure