90%
“cut average resolution times by 90%”
As published on yuma.ai, July 2025. Captured by usedby on Oct 5, 2026.
What happened
FINN, a car subscription platform, uses Yuma AI to automatically resolve routine B2B customer support tickets such as shipping status, billing questions and address changes. It also has the AI draft replies for agents to approve on additional tickets.
Summary written by usedby from the source page, in English. The figures are those of Yuma and Finn, not ours.
- 45%“FINN used Yuma AI to automate 45% of support tickets and cut average resolution times by 90%”
- 20%“A further 20% reach agents with a fully drafted reply by Yuma, cutting the work to a quick review and send.”
- 85 hours“85 hours of agent time reclaimed each month”
- 20 minutes“AI now closes routine tickets in under 20 minutes, down from the 24-plus-hour turnaround a human queue typically required.”
AI now closes routine tickets in under 20 minutes, down from the 24-plus-hour turnaround a human queue typically required.
We went from zero to 45% full automation in three months.
What the story claims, and what we checked
We compared the story with its live page on Oct 5, 2026.
- The figure: 90%CheckedPrinted word for word on the page, near the name of Finn.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Finn.
- The numbers in our summaryCheckedEach one is printed on the page.
- The publication dateCheckedRead from the page’s own metadata, never guessed.
- Finn uses YumaCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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