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How Gorgias uses Sana

4,000

“Gorgias Academy now serves over 4,000 users with more than 1,000 certifications issued in the first few months.”

As published on sanalabs.com. Checked by usedby on Oct 24, 2026.

What happened

Gorgias runs its customer-facing Gorgias Academy on Sana Learn, using it for course authoring, automated enrollment, reporting dashboards, and an AI tutor that answers learner questions from help documentation. The customer education team also plans to use it for internal enablement and partner training.

Summary written by usedby from the source page, in English. The figures are those of Sana and Gorgias, not ours.

Since launching on Sana Learn, Gorgias Academy now serves over 4,000 users with more than 1,000 certifications issued in the first few months.

From the page. sanalabs.com

Reporting that used to take hours now takes seconds. With Sana, we can walk into executive conversations with dashboards that are boardroom ready.

Jagvir Brar, Senior Customer Education Manager, Gorgias. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 4,000CheckedPrinted word for word on the page, near the name of Gorgias.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Gorgias.
  • Gorgias uses SanaCheckedObserved line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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