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How IPSY uses Zapier

As published on zapier.com. Captured by usedby on Oct 8, 2026.

What happened

IPSY's customer care team uses Zapier to scan Zendesk tickets for allergy-related keywords and log them in a Google Sheet with alerts to the team. It also uses a Zap triggered by a Google Form to filter high-priority issues, send SMS and email alerts, and draft an AI-generated response for weekend emergencies.

Summary written by usedby from the source page, in English. The figures are those of Zapier and IPSY, not ours.

Now surfacing 20–30 tickets per day, the team catches critical issues faster while maintaining focus on broader priorities.

From the page. zapier.com, captured Oct 8, 2026

Zapier lets us go about our weekends knowing we won’t miss something mission-critical. We’re ready to respond, and we don’t have to keep refreshing Slack.

Larry Montoya, Senior Operations Manager of Customer Care at IPSY, IPSY. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of IPSY.
  • IPSY uses ZapierCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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