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How Jamf uses Moveworks

70%

“Since launch, more than 70% of Jamf employees have used Moveworks to get help at work”

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Jamf uses the Moveworks AI assistant, called Caspernicus, inside Slack to answer employee support requests and automate routine tasks such as password resets, software access and distribution list updates. It connects to systems like ServiceNow, Active Directory and Okta and covers IT, HR, Legal and Facilities.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Jamf, not ours.

  • 30%“We experienced an impressive adoption rate of 30% within the first month, which is a testament to our employees’ appetite for increased interaction.”

Since launch, more than 70% of Jamf employees have used Moveworks to get help at work — a clear signal that conversational, agentic AI can drive both productivity and satisfaction at scale.

From the page. moveworks.com, captured Oct 8, 2026

We experienced an impressive adoption rate of 30% within the first month, which is a testament to our employees’ appetite for increased interaction. The numbers were truly astounding, and we attribute this success to meeting our users where they are and providing a service that they needed.

Melissa Dunham, Senior Director of IT Support and Experience, Jamf, Jamf. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 70%CheckedPrinted word for word on the page, near the name of Jamf.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Jamf.
  • Jamf uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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