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How Linktree uses Lorikeet

1 min

“1 min First AI response time”

As published on lorikeetcx.ai. Captured by usedby on Oct 8, 2026.

What happened

Linktree's support team uses Lorikeet as an AI agent alongside human agents in Intercom to handle transactional queries such as account access investigations, refunds and cancellations. It escalates to humans with the investigation already done when needed.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Linktree, not ours.

  • 90%“90% CSAT, paid customers”
  • 90%“90% Subscription and billing reviews resolved”

Because Lorikeet handles the bulk of transactional queries, often so seamlessly that customers don’t realize they’re not talking to a person — human agents now spend more time per conversation.

From the page. lorikeetcx.ai, captured Oct 8, 2026

When Lorikeet hands a ticket over to a human, the investigation’s already been done — the human agent can take the action and get a speedier resolution.

Tom Pemberton, Senior CX Manager, Linktree. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 1 minCheckedPrinted word for word on the page, near the name of Linktree.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Linktree.
  • Linktree uses LorikeetCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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