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How Lulus uses Kustomer

As published on kustomer.com. Checked by usedby on Oct 9, 2026.

What happened

Lulus is a retail customer that switched from Zendesk to Kustomer. A customer service leader at Lulus discusses in a video how Kustomer's AI capabilities will shape the future of customer support.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Lulus, not ours.

Tiffany Steinberg, Senior Manager of Customer Service at Lulus, shares her perspective on how Kustomer's AI capabilities will shape the future of customer support.

From the page. kustomer.com

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lulus.
  • Lulus uses KustomerCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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