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How ManTech uses Moveworks

50%

“50% reduction in IT Tier 1 full-time equivalents (FTEs) to date”

As published on moveworks.com. Captured by usedby on Oct 5, 2026.

What happened

MANTECH built an AI assistant called Ask MANTECH on Moveworks to automate Tier 1 IT and HR support for its employees and subcontractors. It answers policy questions, handles recurring requests such as software provisioning and login issues, and works across Slack and Google Chat.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and ManTech, not ours.

  • 52%“52% projected IT & HR Tier 1 cost reduction by 2027”
  • 64%“64% reduction in login issues; 94% drop in RSA token-related requests”
  • 68%“68% reduction in call center volume”
  • 70%+“70%+ adoption rate in year one”

In July 2024, MANTECH launched Ask MANTECH, an AI-powered Assistant built on Moveworks, to automate Tier 1 support.

From the page. moveworks.com, captured Oct 5, 2026

Our employment verification process went from manual and full of digital friction to a fully automated service delivered in 60 seconds. That saves about 1,000 hours of manual work every year. It’s a great example of ROI and “return on employee”—taking something tedious and turning it into an instant service.

Brian Shrift, Executive Director of the Office of the CIO, ManTech. Source, captured Oct 5, 2026

Ask MANTECH has transformed Tier 1 support and knowledge delivery via proactive, intelligent engagement.

Brian Shrift, Executive Director, Office of the CIO, MANTECH, ManTech. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 50%CheckedPrinted word for word on the page, near the name of ManTech.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of ManTech.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • ManTech uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks3K hours“3K hours saved/month”Leidos uses Moveworks. Another customer of Moveworks81%“Provided instant, automated IT support to 81% of employees”Procore uses Moveworks. Another customer of Moveworks