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Search tools, companies

How Manulife uses Coveo

over 70%

“over 70% of those are guided by AI-driven suggestions”

As published on coveo.com, January 2018. Checked by usedby on Oct 9, 2026.

What happened

Manulife uses Coveo to power search on its global intranet, unifying content from systems such as SharePoint, Salesforce and Google Drive. It also uses Coveo's AI models for search suggestions and content recommendations, and Usage Analytics to spot content gaps.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Manulife, not ours.

  • 65,000“65,000 average monthly searches”
  • 2.1“an average 2.1 click rank score”

Since implementing Coveo, Manulife has seen positive signs that employees are finding what they’re looking for on the intranet – with 65,000 average monthly searches, over 70% of those are guided by AI-driven suggestions and an average 2.1 click rank score

From the page. coveo.com

What the story claims, and what we checked

What we compared with the page.

  • The figure: over 70%CheckedPrinted word for word on the page, near the name of Manulife.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Manulife.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Manulife uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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