The use case: how Mutual of Omaha deploys Regal
Mutual of Omaha Mortgage uses Regal's voice AI agents to make first contact on new mortgage leads, collect the information the borrower is willing to share, and hand the conversation to a licensed loan officer. This shifts loan officers from working a dial list to speaking with borrowers.
In the customer’s words
We are moving from an outbound dialing operation to an inbound one. The agent makes contact, collects the borrower’s information, and hands the conversation to a licensed loan officer. Our loan officers spend their time in conversations rather than on a dial list.Other AI tools used by Mutual of Omaha
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Based on Regal’s published case study. We check the public evidence; the results are reported by the vendor.
regal.ai- Last checked
- Nov 10, 2026
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- The figure: 70%+Checked
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- Mutual of Omaha uses RegalChecked
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The AI agent takes the first outbound touch, and the loan officer picks up with a borrower already on the line rather than starting a call that may never connect.