Skip to main content
usedby
Search tools, companies

How Nathan James uses Kustomer

2x

“2x number of customer interactions handled per hour”

As published on kustomer.com. Checked by usedby on Oct 9, 2026.

What happened

Nathan James, an online-only furniture brand, uses Kustomer as its customer experience hub, combining order, review and marketing data from Shopify, Reviews.io and Klaviyo into a single customer timeline. The support team also built custom forms and workflows, such as one-click store credit issuing, and uses required fields for cleaner reporting.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Nathan James, not ours.

  • 10–20%“Between 10–20% of Nathan James shoppers return for another purchase, and a growing number say they heard about the brand from a friend or family member.”

Agents no longer waste precious minutes switching between five to ten different systems. By bringing Shopify, Reviews.io, Klaviyo, and custom workflows into one place, Kustomer cut out repetitive manual work.

From the page. kustomer.com

Kustomer pulls all customer information on one timeline. We see a customer’s full history right there, without switching around. That’s been a game-changer for us.

Taylor Johnson, Director of CX, Nathan James. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 2xCheckedPrinted word for word on the page, near the name of Nathan James.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Nathan James.
  • Nathan James uses KustomerCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

$3 to $4“a significant reduction of $3 to $4 for every cost per contact”Bulletproof uses Kustomer. Another customer of KustomerAlex and Ani uses KustomerAnother customer of KustomerCaraway uses KustomerAnother customer of Kustomer