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Search tools, companies

How NetApp uses Coveo

33%

“↓33% cost per answer.”

As published on coveo.com, January 2018. Checked by usedby on Oct 9, 2026.

What happened

NetApp uses Coveo to unify 25 content sources into a single search experience for customers, employees, and partners, supporting a self-service 'Shift Left' support strategy. An analytics dashboard gives visibility into content gaps and customer behavior.

Summary written by usedby from the source page, in English. The figures are those of Coveo and NetApp, not ours.

NetApp indexed 25 content sources and threaded a unified search experience into 7+ use cases across the enterprise while respecting access control rules.

From the page. coveo.com

The biggest benefit is that we have the ability to share our knowledge across the different [business units]. We have a rich user community. And we have a certain economy of scale in terms of how Coveo is implemented.

Rayaprolu Suryanarayana, Fmr. Digital Support Operations, NetApp. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 33%CheckedPrinted word for word on the page, near the name of NetApp.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of NetApp.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • NetApp uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

70%“70% faster turnaround on executive requests”NetApp uses AlphaSense. Another tool at NetApp29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo