The use case: how NextGen Healthcare deploys Qualified
NextGen uses Piper, the AI SDR agent (called Eli internally), on its website to hold personalized conversations based on visitor specialty and behavior, qualify visitors, and let high-intent buyers book meetings instantly. It also sends AI-driven emails to re-engage prospects who leave before booking.
More reported results
Figures published in Qualified’s case study. They are not independently measured by usedby.
1,050 meetings booked directly through Eli, with another 566 AI chats routed to SDRs for additional engagement
29,457 AI conversations powered by Eli in the last 12 months
NextGen's AI-generated top-of-funnel emails are seeing a 35% open rate, compared to 11% on traditional email campaigns
generating a 75% open rate, a 26% click-through rate, and 91 incremental meetings booked
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Based on Qualified’s published case study. We check the public evidence; the results are reported by the vendor.
qualified.com- Last checked
- Nov 11, 2026
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- The figure: $18.9MChecked
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- NextGen Healthcare uses QualifiedChecked
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Instead of routing every visitor into a form and a wait, Eli qualifies conversationally and lets high-intent buyers book a meeting instantly. SDRs engage at the exact moment of peak intent rather than after it has passed.