The use case: how OpenAI deploys Slack
OpenAI uses Slack Connect to run customer conversations in shared channels instead of email, and uses Slack internally for asynchronous collaboration, huddles and emoji-based feedback on its models. It runs on Enterprise Grid for message retention and admin controls.
More reported results
Figures published in Slack’s case study. They are not independently measured by usedby.
has sent over five million messages since becoming a Slack customer in 2018
In the customer’s words
Slack is central to how our company collaborates, for increasing velocity, and is integral to building with our customers. We use Slack every day.We're pleased to bring ChatGPT even closer to where work happens in Slack- so teams can tap into frontier AI as naturally as talking to a teammate. With the ChatGPT app for Slack integrated into conversations, files and workflows, knowledge and insights are always at your fingertips, making it easier to move work forward together.Other AI tools used by OpenAI
Other public relationships recorded on usedby.
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Slack users in Artificial Intelligence
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Slack’s published case study. We check the public evidence; the results are reported by the vendor.
slack.com- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 170 Slack Connect channelsChecked
Printed word for word on the page, near the name of OpenAI.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of OpenAI.
- OpenAI uses SlackChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The company has over 170 Slack Connect channels and has sent over five million messages since becoming a Slack customer in 2018.