Skip to main content
usedby
Search tools, companies

How OSIsoft uses Coveo

56%

“the time to resolution also dramatically improved by decreasing 56%”

As published on coveo.com, January 2018. Checked by usedby on Oct 9, 2026.

What happened

OSIsoft replaced a heavily customized in-house search with Coveo to power self-service search within Salesforce, serving internal users, authenticated customers and the public. Coveo unifies content from multiple sources, personalizes results, and provides analytics to find content gaps.

Summary written by usedby from the source page, in English. The figures are those of Coveo and OSIsoft, not ours.

  • 85%“Click-through Rate increased to 85%”
  • 80%“Link Rate increased to 80%”
  • 1%“No-result queries decreased to less than 1%”

Coveo is capable of capturing analytics across the entire customer journey, and not just in Salesforce. OSIsoft was able to identify content gaps and focus on creating the content needed to support all audiences in their preferred channels.

From the page. coveo.com

What the story claims, and what we checked

What we compared with the page.

  • The figure: 56%CheckedPrinted word for word on the page, near the name of OSIsoft.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of OSIsoft.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • OSIsoft uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo12%increase in registrations for seminars and emailFASKEN uses Coveo. Another customer of Coveo