The use case: how Paddle deploys Kustomer
Paddle's Success Operations team uses Kustomer to support sellers and buyers, building workflows that pull data from sources such as Salesforce to segment sellers and route issues to other departments. Agents also use its unified Timeline view and omnichannel conversations to respond across chat, email, Twitter and Facebook.
More reported results
Figures published in Kustomer’s case study. They are not independently measured by usedby.
In just 5 months, CSAT scores leapt to over 99% an increase of 51% since we started with Kustomer.
In the customer’s words
The Kustomer workflow engine is phenomenal. I honestly can't praise it highly enough. We have very nuanced workflows that require very subjective pathing to understand how to segment our sellers and their issues, and we have the ability to build workflows to make that possible.We believe in the power of a unified conversation, and in Kustomer, you can connect all your channels, including Twitter, Facebook, phone calls,…Other AI tools used by Paddle
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Kustomer users in Fintech & Payments
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- Oct 9, 2026
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- The figure: 80%Checked
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Agent productivity and efficiency have skyrocketed, and their SLA attainment improved more than 80%, moving from 10% attainment to over 90% attainment in just the first few months with Kustomer.