The use case: how Pebl deploys DevRev
Pebl moved its global customer support operations from a previous vendor to DevRev, migrating historical tickets and macros. It uses DevRev for automatic ticket assignment to support groups, SLA management, and reporting, replacing manual spreadsheet tracking.
More reported results
Figures published in DevRev’s case study. They are not independently measured by usedby.
Effortlessly migrated 600 macros from Zendesk using the AirSync feature
Migrated 900k tickets using AirSync
In the customer’s words
The implementation went really well. It was an ambitious project with high operational complexity on a short timeline - and we successfully delivered against our goals.DevRev users in HR & Recruiting
Companies in the same sector, with public evidence.
See all DevRev customers
Go straight to the source
Based on DevRev’s published case study. We check the public evidence; the results are reported by the vendor.
devrev.ai- Source published
- Oct 28, 2024
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 350+Checked
Printed word for word on the page, near the name of Pebl.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Pebl.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Pebl uses DevRevChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The migration to DevRev allowed Pebl to automatically assign tickets to support groups for the first time. As a result, the team has brought First Response SLA achievement and Full Resolution SLA achievement up to near-perfect scores