The use case: how Phenom deploys DevRev
Phenom uses DevRev to sync tickets and issues in real time across its support and engineering tools, so L1 and L2 support and development teams share complete customer context in one place. It also uses CX Agents for customer self-service and a two-way sync with Jira to keep product development aligned with customer needs.
More reported results
Figures published in DevRev’s case study. They are not independently measured by usedby.
Decreased average days to ticket closure by 29%
DevRev users in HR & Recruiting
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Based on DevRev’s published case study. We check the public evidence; the results are reported by the vendor.
devrev.ai- Source published
- Oct 14, 2024
- Last checked
- Oct 24, 2026
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- The figure: 30%Checked
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- The passage quoted aboveChecked
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- Phenom uses DevRevChecked
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Phenom's adoption of Computer by DevRev has significantly improved support operations by allowing L1 and L2 teams to collaborate within the same tool, leading to a 30% decrease in ticket resolution time and a 29% decrease in time to close tickets.