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How Poshmark uses Assembled

10%

“a 10% year-over-year improvement in first response times”

As published on assembled.com. Captured by usedby on Oct 8, 2026.

What happened

Poshmark's customer support organization uses Assembled's workforce management platform for scheduling, forecasting, real-time agent state and adherence tracking, and reporting. It covers both in-house and outsourced agents and integrates with Salesforce Service Cloud.

Summary written by usedby from the source page, in English. The figures are those of Assembled and Poshmark, not ours.

  • 15%“Poshmark has increased team productivity by 15% thanks to insights from Assembled.”

Understanding shrinkage, adherence, and utilization metrics has directly improved our time to first response. With Assembled's help, we've seen a 10% improvement year over year in our response times.

From the page. assembled.com, captured Oct 8, 2026

Understanding shrinkage, adherence, and utilization metrics has directly improved our time to first response. With Assembled's help, we've seen a 10% improvement year over year in our response times.

Neil Chowdhury, Head of Customer Success, Poshmark. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 10%CheckedPrinted word for word on the page, near the name of Poshmark.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Poshmark.
  • Poshmark uses AssembledCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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