The use case: how Quest Software deploys Maven AGI
Quest Software uses AskQ, a branded AI agent built on Maven AGI, to resolve customer support cases autonomously. It connects to Quest's knowledge base and case retrieval system, and a case counts as resolved only if the customer does not return to a human agent within six hours.
More reported results
Figures published in Maven AGI’s case study. They are not independently measured by usedby.
Roughly 30,000 customers per year getting immediate support with no wait time
Approximately 85 customers receiving instant, high-quality answers every business day
Maven AGI users in DevTools & Infrastructure
Companies in the same sector, with public evidence.
See all Maven AGI customers
Go straight to the source
Based on Maven AGI’s published case study. We check the public evidence; the results are reported by the vendor.
mavenagi.com- Source published
- May 27, 2026
- Last checked
- Nov 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50%Checked
Printed word for word on the page, near the name of Quest Software.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Quest Software.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Quest Software uses Maven AGIChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
AskQ cleared the Year-1 performance floor inside its first operational window, reaching approximately 50% autonomous resolution.