1 in 4
“While 1 in 4 IT requests are fully resolved by agents from end-to-end, the rest are still supported by AI—for example, through ticket triage.”
As published on notion.com. Checked by usedby on Oct 18, 2026.
What happened
Runs a Slack-triggered IT help desk with agents for intake, triage, device support, follow-up and closure.
Summary written by usedby from the source page, in English. The figures are those of Notion and Remote, not ours.
While 1 in 4 IT requests are fully resolved by agents from end-to-end, the rest are still supported by AI—for example, through ticket triage.
What the story claims, and what we checked
What we compared with the page.
- The figure: 1 in 4CheckedPrinted word for word on the page, near the name of Remote.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Remote.
- Remote uses NotionCheckedObserved line.
- The result itselfNot checkedWe quote it; we did not measure it.
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