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How Remote uses Zapier

616 hours

“saving 616 hours monthly”

As published on zapier.com. Captured by usedby on Oct 8, 2026.

What happened

Remote's IT team runs an AI-powered help desk that handles ticket intake, triage and resolution through Slack, email and a chatbot. Zaps validate users, create tickets, offer AI suggestions and self-assign tickets.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Remote, not ours.

  • 27.5%“27.5% of help desk tickets at Remote are closed automatically”
  • 6,659 workdays“Remote saves 6,659 workdays monthly”
  • $500K“has avoided $500K in IT hiring costs”

27.5% of help desk tickets at Remote are closed automatically, saving 616 hours monthly. This boosts speed for users and frees IT to focus on high-impact work, scaling support without increasing headcount.

From the page. zapier.com, captured Oct 8, 2026

Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism because I think we would have died or fallen back into oblivion [without it].

Marcelo Lebre, Co-Founder and President, Remote. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 616 hoursCheckedPrinted word for word on the page, near the name of Remote.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Remote.
  • Remote uses ZapierCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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