The use case: how Rentenbank deploys Cognigy
Rentenbank uses Cognigy.AI to run a webchat assistant named Lara that answers customer questions about a federal investment program for farmers and supports applicants and job seekers. It is also developing a phone bot to relieve the contact center and offers a handover to live agents through Cognigy Live Agent.
In the customer’s words
Cognigy.AI’s low-code platform is the ideal solution. We don't need extensive programming knowledge to operate and to further develop the technology. The implementation was fast, allowing us to focus on an elaborate phone bot that would be available quickly for our customers.Cognigy users in Banking & Mortgages
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- Oct 8, 2026
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What previously existed as massive pdf files containing hard-to-find information resulted in a 24/7 available digital agent called Lara, who could easily answer questions and provide all the necessary information to support new customers.