The use case: how Serko deploys New Relic
Serko uses New Relic for application performance monitoring and observability across its multi-cloud estate, including systems inherited through acquisitions. Engineers use a single platform to trace issues, and New Relic data feeds into incident management workflows to find root causes faster.
More reported results
Figures published in New Relic’s case study. They are not independently measured by usedby.
60% reduction in high impact incidents
30% improvement in automated issue detection
20% increase in customer satisfaction
155 users across 17 departments
In the customer’s words
We measure downtime in minutes now, not hours. We've had to change the axis on our reporting charts because the improvement is so dramatic you can't see the current data on the year-on-year scale.Other companies using New Relic
Customers across industries, with public evidence.
See all New Relic customers
Go straight to the source
Based on New Relic’s published case study. We check the public evidence; the results are reported by the vendor.
newrelic.com- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 2 hoursChecked
Printed word for word on the page, near the name of Serko.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Serko.
- Serko uses New RelicChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Engineers save at least two hours per week previously lost to reactive troubleshooting. That capacity is now able to be directed toward innovation, including Serko.ai, the new multi-agent AI solution designed to act on behalf of both travellers and companies.