The use case: how Showrilly deploys Customer.io
Showrilly, a two-sided platform connecting creators of unscripted TV concepts with production companies, uses Customer.io to send behavior-based email automations to creators and producers. Messages are tailored to where a user stopped in the product and delivered at chosen times in each person's local time zone.
More reported results
Figures published in Customer.io’s case study. They are not independently measured by usedby.
The automation currently sees a 62.3% open rate and a 6.6% click rate.
In the customer’s words
The same email at the wrong moment can be completely useless. I love that I can think about when somebody is actually likely to have the headspace for what I'm asking them to do.Other companies using Customer.io
Customers across industries, with public evidence.
BufferConfirmed
Cosentino's Food GroupConfirmed
Georgia AquariumConfirmed
GuestReadyConfirmed
Kinnect.ClubConfirmed
KlarConfirmedGo straight to the source
Based on Customer.io’s published case study. We check the public evidence; the results are reported by the vendor.
customer.io- Source published
- Oct 27, 2026
- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 62.3%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Showrilly.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Showrilly uses Customer.ioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The "Stuck in draft" automation shows how this works. A creator who has begun building a pitch has already shown intent, and Customer.io's journeys let Showrilly follow up automatically the moment that behavior appears.