Skip to main content
usedby
Search tools, companies

How SoftBank uses Automation Anywhere

4,500

FTEs saved

As published on automationanywhere.com, February 2024. Captured by usedby on Oct 7, 2026.

What happened

SoftBank uses the Automation Anywhere platform to automate cross-functional business processes across applications such as Office365, Google and Salesforce, after reengineering its processes to find automation opportunities. Automated processes include call volume prediction, mobile service registration, recruitment evaluation and base station inspection.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and SoftBank, not ours.

  • 700 hrs“700 hrs saving AI Call Volume Prediction”
  • 85%“85% reduction in recruitment hours”
  • 52,000“In just ten days, the company received 52,000 proposals!”
  • 50%“50% reduction in mobile service registration”

The company set out to save a game-changing 7.7 million hours per year, enhancing both customer experiences (CX) and employee experiences (EX).

From the page. automationanywhere.com, captured Oct 7, 2026

We aimed to inspire a fresh sensibility through the experience of technology… we have been realizing a work style and workplace where employees and technology are integrated together.

Satoshi Kaminagayoshi, VP of Customer Success, SoftBank Corp., SoftBank. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 4,500CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of SoftBank.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • SoftBank uses Automation AnywhereCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

67%“The result was a 67% reduction in valuation cycle time”Kotak International uses Automation Anywhere. Another customer of Automation Anywhere$90 million“With an impact of $90 million, plus $150 million in opportunities ahead”KPMG uses Automation Anywhere. Another customer of Automation Anywhere$120 million“Petrobras uncovered $120 million in savings”Petrobras uses Automation Anywhere. Another customer of Automation Anywhere