What AI does SoftBank use?
SoftBank Group invests in technology companies and operates in various sectors, including telecommunications, internet services, and artificial intelligence. · group.softbank
4
AI tools in use at SoftBank
SoftBank uses 4 AI tools: Automation Anywhere (Automation & Integration), Dataiku (Enterprise AI Platforms), Sierra (Customer Service Automation), and Perplexity (AI Search & Research). 3 are confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 7, 2026: 3 of 4 tools checked, from 8 public sources.
- Industry
- Investment & VC
- Website
- group.softbank
- AI tools in use
- 4Median for the 67 Investment & VC companies on usedby: 1
- Headquarters
- Tokyo, Japan
- Latest check
- October 7, 20263 of 4 tools checked so far
Every AI tool at SoftBank
4 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Automation Anywhere | Automation & Integration | — | automationanywhere.com | |
 Dataiku | Enterprise AI Platforms | — | dataiku.com | |
 Sierra | Customer Service Automation | On or before Jul 2026 | sierra.ai | |
 Perplexity | AI Search & Research | — | perplexity.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In SoftBank's own words
Published results, each linked to its dated source. We quote, we do not score.
We aimed to inspire a fresh sensibility through the experience of technology… we have been realizing a work style and workplace where employees and technology are integrated together.We expect that as the self-resolution rate of the AI agent continues to improve, customers will be able to access the information they need even more quickly. Sales representatives will also be able to dedicate more time to addressing individual customer challenges and advancing proposals. We see this as an initiative that achieves both improved customer experience and greater sales productivity, and we intend to continue developing it.SoftBank compared to other Investment & VC companies
SoftBank uses 4 AI tools. The median among the 67 Investment & VC companies on usedby is 1. 56 of its 66 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
67 Investment & VC companies on usedby, by number of AI tools
- 44 companies with 1 tool
- 6 companies with 2 tools
- 6 companies with 3 tools
- 4 companies with 4 tools
- 1 company with 5 tools
- 1 company with 6 tools
- 4 companies with 7 tools
- 1 company with 8 tools
What its peers use that SoftBank does not
Questions about AI at SoftBank
What AI tools does SoftBank use?
SoftBank uses 4 AI tools: Automation Anywhere, Dataiku, Sierra, and Perplexity. 3 are confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does SoftBank use Harvey?
usedby has not found a public page showing that SoftBank uses Harvey. Harvey is the most used AI tool among the 67 Investment & VC companies on usedby: 12 of them use it. See who uses Harvey.
How does SoftBank compare to other Investment & VC companies?
SoftBank uses 4 AI tools. The median among the 67 Investment & VC companies on usedby is 1, and 56 of its 66 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools SoftBank uses?
Each tool is linked to a public page that names SoftBank: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find SoftBank, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.