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How South Shore Orthopedics uses Assort Health

45%

“resolving about 45% of them before any handoff to a human is needed”

As published on assorthealth.com, October 2026. Captured by usedby on Oct 8, 2026.

What happened

South Shore Orthopedics uses Assort Health's AI agent, named Oscar, at the top of its phone IVR to answer every inbound call, handling appointment scheduling, refill and referral requests, and routine questions. It integrates with the practice's EHR, athenahealth.

Summary written by usedby from the source page, in English. The figures are those of Assort Health and South Shore Orthopedics, not ours.

  • 4.4 out of 5“Patients rate their experience with Oscar an average of 4.4 out of 5 stars.”
  • 600–1,000“Staff now leave at the end of every business day with zero voicemails and all callbacks complete, down from a recurring backlog of 600–1,000 voicemails.”

Oscar answers every one of the ~10,000 monthly calls, resolving about 45% of them before any handoff to a human is needed.

From the page. assorthealth.com, captured Oct 8, 2026

Patient access is the number one thing we've built our practice around: great access with great outcomes. If you're not answering the phone or giving patients ways to reach you, even after hours, you can lose business. Assort’s agent lets us be there 24/7, keeping schedules full and making a huge difference for both our patients and our front office staff.

David Kobasa, Chief Operating Officer, South Shore Orthopedics, South Shore Orthopedics. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 45%CheckedPrinted word for word on the page, near the name of South Shore Orthopedics.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of South Shore Orthopedics.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • South Shore Orthopedics uses Assort HealthCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

75%“75% reduction in hold times from 4 minutes to <1 minute”Annapolis Internal Medicine uses Assort Health. Another customer of Assort Health$1M+“$1M+ in new revenue generated from after-hours appointment bookings”Chesapeake Health Care uses Assort Health. Another customer of Assort Health50%of referrals matched to a better-fit providerConcord Orthopaedics uses Assort Health. Another customer of Assort Health