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How Standard Chartered uses Gupshup

43+

“43+ global markets enabled”

As published on gupshup.ai, April 2023. Captured by usedby on Oct 8, 2026.

What happened

Standard Chartered deployed the 'Straight2Bank' AI digital assistant inside its corporate net banking platform to give corporate clients 24/7 support in multiple languages. It handles payment inquiries, technical support and MT103 download requests, with live chat handover for complex queries.

Summary written by usedby from the source page, in English. The figures are those of Gupshup and Standard Chartered, not ours.

  • 4+“4+ global languages supported”
  • 200+“200+ user stories deployed”

The AI-powered solution supports over 200 user stories across 4+ languages, including English, Chinese, and Bahasa. Available 24/7, the assistant handles payment inquiries, technical support, and MT103 download requests through natural language processing.

From the page. gupshup.ai, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 43+CheckedPrinted word for word on the page, near the name of Standard Chartered.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Standard Chartered.
  • The numbers in our summaryCheckedEach one is printed on the page.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Standard Chartered uses GupshupCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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