The use case: how Trius Federal Credit Union deploys Zest AI
Trius uses Zest AI's automated underwriting, integrated with its Origence loan origination system, to auto-decision consumer loan applications and feed AI insights into its underwriting team's decisions. It is also adopting the LuLu generative AI tool for industry and compliance knowledge.
More reported results
Figures published in Zest AI’s case study. They are not independently measured by usedby.
decreasing Trius' delinquency rate from 1.72% to 1%
Within three months, Trius FCU was fully integrated and ready to auto-decision loan applicants.
In the customer’s words
We've had so many say to us, 'you are such a small credit union, but you act like a big one.' That's because we adopt cutting-edge technology like Zest AI's. It levels the playing field for everyone, improving our ability to reach members amidst a competitive lending environment.Zest AI users in Banking & Mortgages
Companies in the same sector, with public evidence.
All In Credit UnionConfirmed
Altra Federal Credit UnionConfirmed
Clark County Credit UnionConfirmed
Commonwealth Credit UnionConfirmed
Community Choice Credit UnionConfirmed
Credit Union WestConfirmedGo straight to the source
Based on Zest AI’s published case study. We check the public evidence; the results are reported by the vendor.
zest.ai- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 20%Checked
Printed word for word on the page, near the name of Trius Federal Credit Union.
- The passage quoted aboveChecked
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- Trius Federal Credit Union uses Zest AIChecked
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- The result itselfNot checked
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In the 14 months since partnering with Zest AI, Trius FCU has automated 20% of all consumer lending decisions so far, bringing speed and precision to their process.