Skip to main content
usedby
Search tools, companies

How Tyler Technologies uses Coveo

33%

“↓33% in agent onboarding time”

As published on coveo.com, January 2018. Checked by usedby on Oct 9, 2026.

What happened

Tyler Technologies uses Coveo to layer unified, AI-powered search over its multiple CRMs and content platforms, without replacing legacy systems or migrating data. Support agents and customers find relevant answers faster, and documentation can be tuned to deflect cases.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Tyler Technologies, not ours.

  • 7%“↑7% in agent proficiency”

With the Coveo Relevance Cloud, Tyler wouldn’t have to rip and replace legacy technology — Coveo could layer with them, no data migration necessary.

From the page. coveo.com

A big part of building that customer relationship includes delivering a seamless and effortless experience across all their interactions with us. We see Coveo as being a fundamental part of helping us achieve that.

Patty Leino, Dir. of Support Operations, Tyler Technologies. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 33%CheckedPrinted word for word on the page, near the name of Tyler Technologies.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Tyler Technologies.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Tyler Technologies uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

$1.2 million“$1.2 million saved annually”Tyler Technologies uses Harness. Another tool at Tyler Technologies29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo