Skip to main content
usedby
Search tools, companies

How WaFd Bank uses Talkdesk

90%

“Decrease in check balance time by 90%”

As published on talkdesk.com. Captured by usedby on Oct 4, 2026.

What happened

WaFd Bank replaced its on-premise Cisco contact center with Talkdesk Financial Services Experience Cloud, integrated with its existing Amazon Lex investment for conversational AI. The goal was to modernize customer support and reduce friction for clients.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and WaFd Bank, not ours.

With Talkdesk Financial Services Experience Cloud the bank invested in a purpose-built automation first CX platform and leveraged their existing investment with Amazon Lex.

From the page. talkdesk.com, captured Oct 4, 2026

We turned our attention to more advanced technologies like conversational AI that ask clients what they want and lets them direct their path, which reduces friction.

Dustin Hubbard, Chief Technology Officer at WaFd Bank, WaFd Bank. Source, captured Oct 4, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 4, 2026.

  • The figure: 90%CheckedPrinted word for word on the page, near the name of WaFd Bank.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of WaFd Bank.
  • WaFd Bank uses TalkdeskCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

40%“Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.”Farfetch uses Talkdesk. Another customer of Talkdesk40%“they achieved a 40% reduction in operating costs”Metro Finance uses Talkdesk. Another customer of Talkdesk3%“AI agents handle 3% of calls”novobanco uses Talkdesk. Another customer of Talkdesk