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How Wellstar uses Moveworks

10,000

employee support issues resolved

As published on moveworks.com. Captured by usedby on Oct 8, 2026.

What happened

Wellstar uses the Moveworks AI Assistant, called WALi internally, in Microsoft Teams and the ServiceNow portal so employees can get help in natural language. It autonomously handles routine IT requests such as account unlocks and password resets, handles basic approvals, and delivers targeted communications to staff.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Wellstar, not ours.

  • 6,600“WALi solved more than 10,000 issues, unlocked 6,600 accounts, and answered more than 5,500 questions.”

Keeping people from manually assigning basic tickets every day is a huge time saver. Little things like Moveworks answering, ‘Hey, how do I change my password?’ have been game-changing. We went from having 60% of our calls about password resets to 10%.

From the page. moveworks.com, captured Oct 8, 2026

Keeping people from manually assigning basic tickets every day is a huge time saver. Little things like Moveworks answering, ‘Hey, how do I change my password?’ have been game-changing. We went from having 60% of our calls about password resets to 10%.

Dianne Kokotoff, Executive Director of Enterprise Solutions and Automation, Wellstar, Wellstar. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 10,000CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Wellstar.
  • Wellstar uses MoveworksCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

25,000“More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications”AkzoNobel uses Moveworks. Another customer of Moveworks85%“Key improvements include 85% approval time reduction - from three days to 30 minutes”Ciena uses Moveworks. Another customer of Moveworks$1.5M“Databricks avoided approximately $1.5M in staffing costs”Databricks uses Moveworks. Another customer of Moveworks