Skip to main content
usedby
Search tools, companies

How Xero uses Coveo

As published on coveo.com, January 2018. Checked by usedby on Oct 9, 2026.

What happened

Xero uses Coveo to deliver AI-powered relevance inside Salesforce Agentforce for a chatbot on Facebook Messenger. Customers get instant answers without submitting a case.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Xero, not ours.

See how Xero and Coveo teamed up to deliver an AI-powered chatbot experience that integrates with Salesforce Agentforce — deflecting cases, accelerating resolution, and driving seamless self-service on one of the world’s most-used messaging platforms.

From the page. coveo.com

What started with a test turned quickly into rolling out to our global support platform, Xero Central, and the transformation is outstanding.

Nigel Piper, Executive General Manager at Xero. Source, captured Oct 9, 2026

What the story claims, and what we checked

What we compared with the page.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Xero.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Xero uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

3,500 repositories“onboard 3,500 repositories”Xero uses Sonar. Another tool at Xero29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo