The use case: how YAZIO deploys Forethought
YAZIO's customer experience team uses Forethought's Solve agent as an AI chatbot that automatically answers customer support tickets in six languages, handing complex issues such as third-party connectivity problems or contract cancellations to human agents.
More reported results
Figures published in Forethought’s case study. They are not independently measured by usedby.
In its first month, Solve deflected 60% of tickets at a 3.1/5.0 CSAT
Despite a 40% growth in tickets, the in-house team still manages the same number of tickets they did last year.
In the customer’s words
We would drown in tickets if we didn’t have Solve’s 80% deflection,” Trojan said. “We’d have to hire three full-time agents focused on customer support to maintain our team’s current workload if we were to try to replace it with human support.Forethought users in HealthTech & Digital Health
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Based on Forethought’s published case study. We check the public evidence; the results are reported by the vendor.
forethought.ai- Last checked
- Oct 5, 2026
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- The figure: 80%Checked
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- YAZIO uses ForethoughtChecked
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In just six months, Solve deflected 80% of tickets while maintaining a CSAT score of 4.0/5.0. Despite a 40% growth in tickets, the in-house team still manages the same number of tickets they did last year.