Merge vs Tray.io: who uses which
Customers, public proof and the companies that use both.
On usedby, 28 companies use Merge and 30 use Tray.io. 1 company uses both, including Ramp. Merge leads among the Artificial Intelligence companies on usedby that use either tool, Tray.io among the Marketing Tech companies.Latest check Nov 12, 2026: 57 of 58 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Merge, Tray.io, or both
Every company with a public proof for at least one of the two tools.
27
listed for Merge only
1
company uses both
29
listed for Tray.io only
On usedby, 27 companies are listed for Merge only, 29 are listed for Tray.io only and 1 uses both, out of the 57 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Tray.io |
|---|---|
 Ramp | On or before May 2026 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Merge, Tray.io or both: a share of the companies on usedby, not of the market.
Listed for Merge onlyBothListed for Tray.io only
More common with Merge
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Merge.
More common with Tray.io
- Marketing Tech7 of the 7 Marketing Tech companies on usedby that use either tool use Tray.io.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: Merge, 0 of 5; Tray.io, 4 of 5. Missing facts remain unverified, not absent features.
MergeTray.ioWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Merge
we save more than $500k of engineering costs per year
Disclo
Vendor case study, merge.dev, captured Nov 12, 2026
we're able to save thousands of engineering hours every year with Merge
deskbird
Vendor case study, merge.dev, captured Nov 12, 2026
Tray.io
We've automated away 30% of manual IT tasks
Peddle
Vendor case study, tray.ai, published Dec 22, 2024
we got our lead response time down from about 30 minutes to 10
Jellyvision
Vendor case study, tray.ai, published Jan 12, 2025
Questions about Merge and Tray.io
Which is used more, Merge or Tray.io?
Tray.io has more customers on usedby: 30 against 28 for Merge. Merge leads among the Artificial Intelligence companies on usedby that use either tool, Tray.io among the Marketing Tech companies.
Do companies use both Merge and Tray.io?
Yes. 1 company uses both on usedby, including Ramp.
Who uses Merge?
28 companies on usedby, each with the public page that shows it. See who uses Merge.
Who uses Tray.io?
30 companies on usedby, each with the public page that shows it. See who uses Tray.io.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.