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Resolve internal IT requests
These results show public use in this category. They do not establish use by your profession or suitability for this exact task. Your requirements have not been evaluated.
Category, industry and company size
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IT service & employee support
208 companies, 5 tools
About these numbers
Counts cover companies recorded on usedby. They are not market shares. All four proof levels count. Missing size data is excluded only from size-based views. Your requirements have not been evaluated.
Companies with known size: 64%. Vendor companies excluded from this category: 0.
Moveworks
71 companies
28 confirmed43 observed
AkzoNobel uses Xara, an AI assistant built on Moveworks, inside Microsoft Teams so employees can search information across business systems in their own languages, raise ServiceNow tickets, request distribution lists, and get governed access to ChatGPT. It is also used to automate routine IT tasks such as password resets.
Original source text
More than 25,000 employees — representing 72% of the total workforce — are now leveraging AI to find information across business applications, boosting productivity and reducing time to resolution.
AkzoNobel · Read the source 
ServiceNow
47 companies
5 confirmed1 declared32 observed9 signals
FedEx runs workflows on the ServiceNow AI Platform across Hire to Retire, Source to Pay and Ship to Collect, replacing fragmented systems used across HR, procurement, IT and operations.
Original source text
FedEx now runs 5 million workflows every month on the ServiceNow AI Platform across Hire to Retire, Source to Pay and Ship to Collect.
FedEx · Read the source 
Serval
29 companies
7 confirmed21 observed1 signal
Mercor uses Serval to automate IT help desk support and internal workflows across several teams.
Original source text
First, Mercor employees can initiate Mercor expert onboarding in Slack.
Mercor · Read the source 
Atomicwork
20 companies
4 confirmed16 observed
Ammex replaced Jira Service Management with Atomicwork as its service management platform, running inside Microsoft Teams.
Original source text
All of that in about five minutes.
Ammex · Read the source
