The use case: how Experian deploys Valence
Experian uses Valence's AI coach, Nadia, to give managers personalized leadership guidance in the flow of work, including role-playing difficult conversations. It is customized to Experian's values and leadership competency model, and is being built into a global leadership development program for new mid-level managers.
More reported results
Figures published in Valence’s case study. They are not independently measured by usedby.
Since then, 92% of all managers have said they want to continue using Nadia.
The pilot also earned a net promoter score (NPS) of 85, which further increased to an NPS of 96 in a larger follow-on beta test.
One leader introduced AI coaching to 200 employees in just one month.
In the customer’s words
We found incredibly high adoption. I've never seen adoption statistics so high from leadership content that we might roll out.Other AI tools used by Experian
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Go straight to the source
Based on Valence’s published case study. We check the public evidence; the results are reported by the vendor.
valence.co- Source published
- Aug 19, 2026
- Last checked
- Oct 24, 2026
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- The figure: 100%Checked
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- The passage quoted aboveChecked
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- Experian uses ValenceChecked
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- The result itselfNot checked
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Within one hour of launch, 100% of pilot participants were using the tool.