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How Adjoe uses Tidio

80%

“80% Reduction in Support Email Volume”

As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.

What happened

Adjoe deployed a decision-tree chatbot built with Tidio Flows to answer common user questions automatically, offering an email option only for users who cannot resolve their issue through automation. This reduced the load of support emails on its team.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Adjoe, not ours.

  • 10,000+“10,000+ Bot Engagements Monthly: Over 18,000 bot executions with an impressive 0.84 engagement rate in just 30 days.”

80% Reduction in Support Email Volume: The majority of common inquiries are now handled automatically through the chatbot.

From the page. tidio.com

Our users sometimes have issues—for example, they didn't see the currency or they don't see enough games. They usually reached out to us through email. We couldn't handle the volume.

Evgeny Bagaryakov, Product Lead at Adjoe. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 80%CheckedPrinted word for word on the page, near the name of Adjoe.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Adjoe.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Adjoe uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

70%“Tidio now handles 70% of all chatbot inquiries without any human intervention.”Blue Bombers uses Tidio. Another customer of Tidio2,035“The "Solve Problems" bot executed 2,035 interactions in a month”Olivia Bottega uses Tidio. Another customer of Tidio7,800 hourssupport hours saved annuallyHairMax uses Tidio. Another customer of Tidio