The use case: how Aflac Japan deploys Agentforce
Aflac Japan uses Agentforce as an AI agent that helps insurance agency representatives prepare for customer visits by gathering data across systems, recommending products, and assisting with policy illustrations. After visits it drafts meeting summaries, logs engagement history, and prepares follow-up emails.
In the customer’s words
With Agentforce, even newcomers can make appropriate proposals like veterans. Conversations can be seamlessly digitized, and insurance plans can be presented instantly.Other companies using Agentforce
Customers across industries, with public evidence.
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Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 14, 2026
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- Aflac Japan uses AgentforceChecked
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For example, an insurance agency representative preparing for an upcoming customer visit can start a chat with Agentforce and receive guidance throughout the entire sales process. Agentforce can suggest icebreakers, recommend products based on the customer's needs, surface relevant talking points, and assist with policy illustration preparation.