The use case: how Betcris deploys LivePerson
Betcris uses LivePerson's Conversational AI platform to run an automated customer service assistant named Cris, alongside human agents. It handles FAQs, personalized recommendations and transaction processing in English, Spanish and Portuguese.
More reported results
Figures published in LivePerson’s case study. They are not independently measured by usedby.
30-35% of which are fully contained by automation
they have 100+ automations up and running
all with an average of 95% intent match rate
In the customer’s words
LivePerson has brought us a first-class AI experience, and we know we will do more with the help and guidance of our LivePerson teamOther companies using LivePerson
Customers across industries, with public evidence.
See all LivePerson customers
Go straight to the source
Based on LivePerson’s published case study. We check the public evidence; the results are reported by the vendor.
liveperson.com- Source published
- Mar 3, 2023
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 10%Checked
Printed word for word on the page, near the name of Betcris.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Betcris.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Betcris uses LivePersonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Notably, a 10% increase in the number of conversations handled by AI — 30-35% of which are fully contained by automation and they are pushing towards a goal of 50%.