The use case: how Avero deploys Pendo
Avero's support team uses Pendo Session Replay to watch what users did when they raised an issue, so agents get the context they need without asking customers follow-up questions. The team also reviews replays from NPS detractors to spot patterns and is looking at using Pendo to gauge customer health.
More reported results
Figures published in Pendo’s case study. They are not independently measured by usedby.
The average support ticket now takes only five hours to resolve, a 60% decrease.
In the customer’s words
With Session Replay, the support agent can get all the context they need without having to ask another question.Other companies using Pendo
Customers across industries, with public evidence.
See all Pendo customers
Go straight to the source
Based on Pendo’s published case study. We check the public evidence; the results are reported by the vendor.
pendo.io- Source published
- Oct 21, 2025
- Last checked
- Nov 12, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 60%Checked
Printed word for word on the page, near the name of Avero.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Avero.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Avero uses PendoChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Since incorporating Session Replay into support motions, the results have been eye-opening: The average support ticket now takes only five hours to resolve, a 60% decrease.