The use case: how Axioma deploys Tidio
Axioma uses Tidio's Lyro AI agent to answer customer questions about car body repairs, pricing and insurance claims, backed by a knowledge base of specialized articles. It also runs sales-oriented chatbot flows that guide prospective customers through the repair assessment.
Figures in the source
Figures published in Tidio’s case study. They are not independently measured by usedby.
21% Sales Bot Engagement: The enhanced conversational capabilities led to more customers engaging with Axioma’s sales-oriented chatbots, directly contributing to increased repair bookings.
In the customer’s words
Tidio stood out with rapid deployment, hands-on support, and smart self-learning via Lyro—letting us scale service fast, at a great price point.Tidio users in Gaming & Esports
Companies in the same sector, with public evidence.
See all Tidio customers
Go straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Mar 16, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Axioma.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Axioma uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
89% AI Resolution Rate: Lyro successfully resolved 89% of customer inquiries without human intervention, handling questions about repair services, pricing, and basic insurance claims processes.