The use case: how Blackbaud deploys Qualified
Blackbaud uses Qualified's Piper AI SDR Agent, named Grant, to engage website visitors, answer questions, qualify needs and book meetings around the clock. It also uses the agent for webinar follow-up and for email outreach triggered by website activity, passing conversation context to sales reps.
More reported results
Figures published in Qualified’s case study. They are not independently measured by usedby.
118% more website conversations.
20% more pipeline generated from those interactions.
60% of the meetings Grant booked came after 5 p.m.
64% open rate
In the customer’s words
Our nonprofit customers are busy with donors and constituents during the day. Grant is there when they’re ready to explore, answering questions and booking meetings even after our team has gone home.Other AI tools used by Blackbaud
Other public relationships recorded on usedby.
Explore Blackbaud’s AI stack
Other companies using Qualified
Customers across industries, with public evidence.
See all Qualified customers
Go straight to the source
Based on Qualified’s published case study. We check the public evidence; the results are reported by the vendor.
qualified.com- Last checked
- Nov 5, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 68%Checked
Printed word for word on the page, near the name of Blackbaud.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Blackbaud.
- Blackbaud uses QualifiedChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Compared with its previous website chat experience, Blackbaud reported: 118% more website conversations. 68% more meetings booked. 20% more pipeline generated from those interactions.