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Search tools, companies

How Boomi uses Coveo

97%

“With 97% of Boomiverse sessions involving intelligent search”

As published on coveo.com, January 2018. Checked by usedby on Oct 9, 2026.

What happened

Boomi uses Coveo AI inside its Salesforce Experience Cloud community, Boomiverse, to provide a single intelligent search across Salesforce content, documentation, training and videos. Machine learning personalizes results and supports self-service to reduce case volume.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Boomi, not ours.

  • 300%“300% case deflection increase in the first 3 months”
  • 40%“40% growth in overall engagement in the system”
  • 60%“60% increase in pageviews”

By combining Salesforce with Coveo, Boomi was able to create a community experience that became the single point of knowledge for their customers.

From the page. coveo.com

What the story claims, and what we checked

What we compared with the page.

  • The figure: 97%CheckedPrinted word for word on the page, near the name of Boomi.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Boomi.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Boomi uses CoveoCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

29%“Conversion rate from search increased by 29%”Elite Supplements uses Coveo. Another customer of Coveo26%“Search conversion rates increased by 26%”Four Hands uses Coveo. Another customer of Coveo12%increase in registrations for seminars and emailFASKEN uses Coveo. Another customer of Coveo